Terms and Conditions

This is an important section of the site explaining the terms and conditions you are agreeing to when you use and/or shop from the shantys.com website.


Unless otherwise specified, the materials on this website are directed solely at consumers who access this website from the United Kingdom. Shantys Limited does not represent that any product referred to in the materials on this website is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

Any contract between us, whether for use of the site or in relation to the purchase of products or services through the site will be governed by the laws of England and Wales and all parties submit to the non-exclusive jurisdiction of the English Courts.

Any contract will be communicated in English.

Where we refer to ‘best selling’ products on shantys.com, it is based on the number of products sold online during the last 7 days. Where a product is labelled ‘best selling’, it means its sales have exceeded all others in the particular product list or search field it features in. A ‘top rated product’ is a product with the highest star rating based on ratings and reviews made by our customers. Our ‘new products’ highlight the most recently launched products on Shantys.com. Our ‘featured products’ are those we have chosen to highlight and ‘our favourite’ products are our favourites out of those sold on shantys.com.

We have taken every care in the preparation of the content of this website, however we cannot guarantee uninterrupted and totally reliable access to this website, and so therefore cannot guarantee that the information will always be completely up to date and free of mistakes. To the extent permitted by applicable law, Shantys Limited disclaim all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this website and will accept no liability for any loss or damage arising as a result of problems with access.

Shantys Limited shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

Certain (hypertext) links in this site may lead to other websites, which are not under the control of Shantys Limited. When you activate any of these you will leave the Shantys.com website and Shantys Limited has no control over and will accept no responsibility or liability for the material on any website which is not under the control of Shantys Limited

We may make software owned or operated by third-party companies available to you. You must only use this software in accordance with the terms and conditions imposed by the third-party provider.

Your correspondence or participation in promotions, or business dealings with advertisers found on or through the website, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertisers. You agree that we shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings, or as the result of the presence of such advertisers on this website.

The exclusions of liability set out in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Shantys Limited, or any of their employees or agents.

These terms and conditions shall be governed by and construed in accordance with English law. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Shantys Limited reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this website.


All brand names, product and service names and titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by Shantys Limited for their use by any person other than the said holders and such use may constitute an infringement of the holders’ rights.


All designs, text, graphics and their selection and arrangement on this website are the copyright of Shantys Limited or its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without Shantys Limited prior written consent is strictly prohibited.

Acceptance of orders

Working with industry-leading secure payment processors, we validate your order and the payment details you submit to us before your order can be accepted. Once that has been done, we will acknowledge that your order has been received by sending an e-mail to the e-mail address you provide in your registration form.

Your order is then subject to further validation checks we may choose to make. If your order passes our validation checks we will send you an order confirmation email, this is our acceptance of your order and it brings into existence a legally binding agreement between us.

Shantys reserves the right to restrict the number of items available for sale to any individual customer. All orders are subject to availability. If any items are not available and you paid using a debit/credit card you will not be charged for the cancelled items.

We accept payment by most major credit or debit cards. Payment will be debited from your account when we dispatch your purchase.

All orders are subject to validation checks and authorisation by the card issuer. We may submit your order to a third party fraud screening provider who securely review orders on behalf of Shantys.com to eliminate fraud and safeguard our customers transactions. We may also submit your address, date of birth and the value of your order to Experian Ltd. We will not be liable for any delays to your order this may cause. This information may be retained by Experian Ltd for future validation enquiries by other companies. For more details of the information Experian Ltd hold about you, visit http://www.experian.co.uk/. If the issuer of your payment refuses to authorise payment to us, we will not be liable for any delay or non-delivery. Orders can only be delivered to UK addresses, BFPO addresses and stores.

Bulk buying

The Shantys websites are available for non-commercial and domestic use only. We reserve the right to reject or cancel your order if we believe you are ordering our products for business or other re-sale purposes. We apply limits to some of our products to protect stock availability so that as many of our customers as possible are able to buy our products.

Colour reproduction

Shantys.com has made every effort to reproduce colours on the site as accurately as possible. However, different computers and mobile devices reproduce colours in slightly different ways, and so exact colour matches are not yet possible over the Internet.

This means that when you order products from the Shop, colours may differ from what you see on the screen.

If you are not satisfied with the colour of the item you have ordered, we operate a returns policy (see Returns for more information).

Price information

Shantys.com has taken great care to ensure prices are accurate. All prices include VAT where appropriate. Promotions and prices you see in Shantys stores do not always apply to Shantys.com, and vice versa.

Trading name and address

Shantys.com is a trading name of Shantys Ltd, 3-4 Coppen Road, Dagenham, RM8 1HJ